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FAQs

Here’s a quick guide to our most common customer questions.

Ordering & Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $100 within the continental United States. Expedited options are available at checkout for an additional fee.

How long will it take to receive my order?

Most orders ship within 3–5 business days. Transit times typically range from 3–7 business days, depending on your location. Custom or made-to-order products may take longer.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

Product Questions

What’s the difference between traditional wallpaper and peel & stick?

Traditional wallpaper requires adhesive or paste for installation, while peel & stick wallpaper comes with a self-adhesive backing—perfect for renters or anyone who wants a removable option.

Do you offer wallpaper samples?

Yes! We highly recommend ordering samples to see the color, texture, and scale in person before committing to a full roll. Sample availability is noted on each product page.

Returns, Refunds & Exchanges

What is your return policy?

Wallpaper sample orders are non-refundable and non-returnable. We accept returns of unused, unopened rolls within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. Return orders are also subject to a 25% restocking fee. There are no returns for Eijffinger branded products. Brewster will replace merchandise due to manufacturing defects, shipping damage or shipping error within 30 days of the date of purchase. There is no re-stocking fee for defective, damaged or shipping error merchandise and return shipping charges will be waived. Returns are subject to review and based on the discretion of WallpaperWarehouse.com

Can I return custom or made-to-order wallpaper?

Unfortunately, custom orders and made-to-order prints are final sale and not eligible for return, unless damaged or defective.

Installation & Care

Do you offer installation services?

While we don’t offer in-home installation directly, we can connect you with local professionals or provide step-by-step installation guides to help you DIY with confidence. Or click below to see installers near you:

Thumbtack Wallpaper Installers Near You

How do I clean my wallpaper?

Most wallpapers can be lightly cleaned with a damp cloth. Avoid abrasive cleaners or excessive moisture. Always check the care instructions on the product page.

Payments & Security

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Yes. We use SSL encryption and secure payment gateways to ensure your personal and payment information stays safe.

Looking for more information?