Return Policy

General Return Guidelines
You have a 30-day window from the date of delivery to request a return. We can only process refunds for wallpaper that remains entirely uncut, unopened and in its original, sealed factory condition.

Please note that original shipping costs are non-refundable and the buyer is responsible for all return shipping fees. Because we work directly with various distributors, a manufacturer restocking fee of 25% will be deducted from your refund. After 30 days have passed since delivery, we consider all purchases final sale.

Arrived Damaged or Flawed?
If you discover a manufacturing defect or your shipment was damaged in transit, please notify us within 30 days of receiving your package.

Brand-Specific Return Rules
Specific return conditions are set directly by the brands we carry. We will verify these details with you when you request a return. 

Processing Exchanges
If an exchange is authorized, the process requires you to purchase the replacement item as a new, separate order. Your original purchase will be refunded only after the manufacturer has received and inspected the returned goods. You have 30 days from the moment a return label is issued to send the original items back. Keep in mind that standard shipping and restocking fees may still apply to exchanges.

Required: Return Authorization
Please do not ship any products back to the manufacturer or to our offices without prior approval. All returns must be authorized and coordinated directly through us and our customer service team at Wallpaper Warehouse.

Reach out to us with your full name, order number, and the exact items and quantities you wish to send back. We will provide you with a formal Return Authorization confirmation and the correct warehouse shipping address. Unauthorized shipments will not be processed or credited.